WELCOME TO THE HIROSYNC STORE

FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO DELIVER MY PACKAGE?

Orders are usually delivered within 4 to 9 business days.

3. MY TRACKING NUMBER IS NOT WORKING

It can take 1-2 days for the tracking number to appear in the carrier's system. Sometimes, the carrier may lose the order. If the tracking number is still not working within a few days, please contact the carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 4 to 9 business days.

If your order has not arrived after 9 business days (domestic), please contact our team, we will be happy to assist.

5. WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express (AMEX), Discover, JCB and Stripe

6. WHEN WILL MY CARD BE CHARGED?

Immediately after your order is successfully placed.

7. HOW SAFE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you pay and make purchases.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not stored thereafter.